Hank Kolb Director Of Quality Assurance

Group 1| Case 2: Hank Kolb, Director of pillock Assurance | January 18, 2011| K ben CastroFerrzobel DangananErica ManuelEJ SarsozaKarina Soliman| I. Point of View The group is taking the predict of view of Hank Kolb, theatre director of prime(prenominal) assurance for a manufacturing typeset presenting to general manager, Mr. Morganthal. II. line Analysis Hank Kolb was hired to take all all over the quality assurance of a manufacturing phoner. He felt that at that place was a problem by dint of the following symptoms * Employees complacency with result quality * Low quality outputs as seen in the contingency of the high pressurized cans * Hiring of Hank Kolb, evidence that there is a problem to be addressed * Prioritizing meeting production quota than product quality and client safety. III. Problem Statement What should Hank Kolb do to purify the 4Ms to rectify product quality, and in the long run improve the bea u mondes attitude towards quality so as to be suitable to satisfy customers and be able to compete in effect in the market? IV. Areas for Consideration Through the Ishikawa draw (Figure 1), the group was able to pinpoint key areas where the company could improve on to be able to reach the goal of amend product quality.

Manpower * scummy shit ethic * Managers are non unbending enough and workers do not care or so product quality. It seems as if they do not have the pay attitude towards work as seen in their poor work ethic and great neglect of responsibility and initiative. * Quantity over quality mindset * The employees are overly focused on reaching the production quota and making lolly that ! they tend to for get to ensure the quality of their products Machine * Filling equipment * The equipment is not designed to perform the process that it is currently doing thus do a lot of maintenance and repair expense. Method * No rigorous implementation of protocol * The employees are often complacent with the...If you inadequacy to get a full essay, order it on our website: OrderEssay.net

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